NCA Engages Mobile Money Agents on Fraud, SIM Registration and Service Disruptions

The National Communications Authority (NCA) has pledged closer collaboration with mobile money agents to address growing challenges in Ghana’s digital financial services sector, including fraud, cross-platform transaction difficulties, SIM card pricing, and persistent network disruptions.

NCA Director-General, Rev. Ing. Edmund Yirenkyi Fianko, gave the assurance during a meeting with executives of the Mobile Money Agents Association of Ghana (MMAAG), which represents more than 12,000 agents nationwide. The Association, led by General Secretary Evans Otumfuor, underscored the critical role agents play in Ghana’s financial ecosystem while warning that rising cyberattacks and operational hurdles continue to threaten service delivery.

One key concern raised was the upcoming SIM registration exercise, announced by the Ministry of Communication, Digital Technology and Innovations. Agents sought clarity on how the new process will address lapses from the previous registration drive. Rev. Ing. Fianko said the Authority is working with the National Identification Authority (NIA) to make the process seamless and more user-friendly.

On the issue of mobile money fraud, he urged the Association to engage with the Cyber Security Authority (CSA) to develop a more comprehensive response to cyber risks. He also promised that the NCA would investigate concerns over high SIM card prices, network disruptions, and interoperability challenges across platforms.

Both parties agreed to deepen collaboration to boost consumer trust, improve service delivery, and strengthen Ghana’s mobile money ecosystem, which has become a cornerstone of financial inclusion.