CXP Ghana Launches First-Ever Customer Experience Excellence Awards

Customer Experience Professionals Ghana (CXP Ghana), in collaboration with KPMG Ghana, has unveiled the country’s first-ever Ghana Customer Experience Excellence (CXX) Awards, a cross-industry platform to celebrate the people and brands redefining how customers are treated in Ghana.

Ghana’s business and public sectors are moving fast, but customer expectations are moving even faster. Until now, there’s been no national stage to recognise the unsung heroes turning complaints into solutions, data into empathy, and frontline teams into champions of service. That’s where the CXX Awards come in.

Born out of CXP Ghana’s mission to give the country’s CX industry a strong, unified voice, the awards will spotlight those proving that excellent service isn’t just possible, it’s a powerful driver of business success. Since starting as a LinkedIn community in 2020 and becoming a registered association in 2021, CXP Ghana has worked to embed customer-first thinking into how organisations operate, influence industry practices, shape policy, and develop the next generation of CX leaders.

From long queues at service centres to unanswered calls and patchy online services, poor customer experience is a frustration many Ghanaians know too well. The CXX Awards aim to flip that script, highlighting leaders, innovators, and changemakers showing that putting customers first pays off.

Speaking at the launch on August 5th, Mrs. Esther Dokuwaa Ofosuhene, CCXP, President of CXP Ghana, said the awards were “a continuation of our mission to bring structure, credibility, and community to customer experience as a profession” and “a platform of recognition that is long overdue.”

Advisory Council Chair Mrs. Margaret Takyi-Micah agreed, calling the awards “a signal that customer experience matters in Ghana now more than ever” and a platform that will inspire innovation and best practice.

For Mr. Jonathan Lutterodt of KPMG Ghana, the official Knowledge Partner, the awards aren’t just about recognition but about “setting a higher standard for what good looks like in customer experience across Ghana and beyond.”

Award Categories

• Lifetime Achievement Award: Honouring a visionary whose long-term work has advanced the profession.
  
• CX Rising Star of the Year: Celebrating promising early-career professionals shaping the future of CX.
  
• Contact Center Leader of the Year:Recognising outstanding leadership and impact at the frontline.
  
• CX Practitioner of the Year: Sector-specific honours in Banking, Telecoms, Insurance, Public Sector, Health, and Hospitality.
  

An independent panel of seasoned CX leaders will judge the entries, with KPMG Ghana ensuring the process is fair, credible, and data-driven.

Nominations open Friday, 8th August 2025 and close Friday, 5th September 2025. Individuals and organisations can self-nominate or recommend others at www.cxpghana.com.

For sponsorship, participation details, or media enquiries, contact [email protected] or call +233 552 760 129. 

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